Promotion General Rules

Last updated February 7, 2025

NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT IMPROVE ONE’S CHANCES OF WINNING.

These General Rules apply to the contest or sweepstakes referencing these General Rules (the “Promotion”) organized by Sponsor (as defined in the applicable Supplemental Rules), and pertaining to NC America’s games (each, a “Game”). Together, these General Rules and the applicable Supplemental Rules constitute the full ruleset for the corresponding Promotion. All capitalized terms not defined in these General Rules have the same meanings given to them in the applicable Supplemental Rules.

By entering the Promotion, you accept the Official Rules and agree to abide by them.

1. Eligibility: In addition to any eligibility requirements set forth in the applicable Supplemental Rules, the Promotion is open to legal residents in the Eligible Territories (as defined in the applicable Supplemental Rules) who, as of the date of entry: (a) possess a valid form of identification, such as a valid passport or driver’s license, and (b) are the age of majority or older (and at least 18 years of age). Winners may be required to provide proof of eligibility prior to prize award. Persons identified as “Blocked Persons” or persons subject to applicable sanctions prohibitions, including, without limitation, those persons listed on the U.S. Department of Treasury Office of Foreign Assets Control’s Specially Designated Nationals and Blocked Persons List, are not eligible to participate in the Promotion. Employees, contractors, directors, and officers of Sponsor and their corporate affiliate companies, distributors and licensees, advertising or promotion agencies and their immediate family members (spouse, and parent, child, sibling, and the spouses of each), and those living in the same household as such individuals, whether or not related, are not eligible to enter or win. All applicable federal, national, state, provincial, municipal, and local laws and regulations apply. Void where prohibited by law. Noncompliance with any of the eligibility requirements or conditions of participation will result in disqualification.

2. Entry Period: The Entry Period is set forth in the applicable Supplemental Rules. Unless otherwise expressly set forth in the applicable Supplemental Rules, any Entry (as defined below) received before or after the end of an Entry Period is void and will not be eligible for a prize. Sponsor’s clock will be the official timekeeper of the Promotion.

3. Entry Method:

(a) During the Entry Period, to enter the Promotion, you must complete the Entry Method indicated in the corresponding Supplemental Rules (thereafter, an “Entry”). Each eligible person who submits an Entry will be entered into the Promotion (“Entrant”). Unless otherwise expressly set forth in the applicable Supplemental Rules, limit of one entry per person for the entire Entry Period.

(b) Where participation in the Promotion requires use of a Game account, if you do not have a Game account, you may establish a Game account for free at the corresponding Game’s official sites, accessible via NC America homepage at https://us.ncsoft.com/en-us. All Game terms apply.

(c) Where the participation in the Promotion requires use of Discord, X, Facebook, Instagram, YouTube, Google, or any other social media platform (each, a “Social Media Platform”), if you do not have an account with such social media platform, establishing an account is free. All applicable Social Media Platform terms apply. If applicable, your Social Media Platform account must be set to “public” in order for Sponsor to view your Entry and you may return the applicable account to “private” any time after the Winner(s) has been announced.

4. Additional Entry Conditions:

(a) Entries over the limits described above are invalid and will be disqualified. Entries made with multiple e-mail addresses, under multiple identities, multiple accounts, or through the use of any agent or other device or artifice to enter multiple times will be deemed invalid. In the event of a dispute over the identity of the Entrant, the entry will be deemed submitted by the authorized holder of the email address provided at time of Entry and such individual must comply with these Official Rules.

(b) Any Entry that is deemed by Sponsor to be offensive, infringing, immoral, obscene, pornographic, overtly sexual, profane, defamatory, not keeping with the image of Sponsor will be void. Further, any Entry that contains trademark, copyright-protected or other proprietary materials for which the Entrant has not obtained appropriate assignment of rights, as well as any Entry that disparages or portrays Sponsor in a negative light, will be void. Sponsor reserves the right to void any Entry(ies) from Entrant(s) whom Sponsor believes have attempted to tamper or have tampered with the administration, security, or fairness of the Promotion. Entries submitted by automatic, programmed, or like methods will be disqualified.

(c) By entering, each Entrant warrants and represents that (i) the Entry does not infringe the intellectual property, privacy, confidentiality or publicity rights or any other legal rights of any third party; (ii) the Entrant has the necessary rights to submit the Entry; and (iii) the Entry has not been entered into or won any previous contests, sweepstakes, or awards and has not been published or distributed previously in any form of media.

5. Selection of the Winners:

(a) Potential winners (each a “Winner” and collectively the “Winners”) will be selected from among all eligible Entries in accordance with the Winner selection process set forth in the applicable Supplemental Rules. Unless otherwise expressly set forth in the applicable Supplemental Rules, each Winner may not win more than once. If the Promotion is a sweepstakes (e.g., a prize draw, raffle), odds of winning will be determined by the number of eligible entries received. Unless otherwise set expressly forth in the applicable Supplemental Rules, any random drawings will be held in the United States. The selection of Winners will be conducted by Sponsor or its representatives, whose decisions are final and binding in all matters relating to the Promotion. Sponsor’s determination of the Winners is binding and not subject to review or appeal.

(b) If the Winner selection process set forth in the applicable Supplemental Rules calls for public voting, this subsection (b) will also apply. Limit of one vote per person per day during the Voting Period. All votes will be cumulative throughout the Voting Period. The Sponsor’s determination of the Winners based upon the total number of votes received during the Voting Period is final and binding and not subject to review or appeal. Entrants are strictly prohibited from offering compensation, in any form whatsoever including monetary or otherwise, in exchange for votes. Sponsor reserves the right, in its sole discretion, to disqualify any Entrant determined to be soliciting votes through an offer of compensation. Entrants, however, may request votes from friends, blog communities, social media groups, or similar communication mechanism; provided that the Entrant does not offer or provide any compensation, monetary or otherwise, as part of the request. If it is discovered that attempts were made by any individual to use (or attempt to use) any automated, script, macro, robotic or other program(s) to generate votes in a manner that the Sponsor deems, in its sole and absolute discretion, to violate the letter and spirit of the Promotion, then it may result in the disqualification, in the sole and absolute discretion of the Sponsor, of the votes, the Entry and/or Finalist to which such votes relate.

6. Winner Verification and Notification: Each potential Winner will be notified in accordance with the notification process set forth in the applicable Supplemental Rules. Potential Winners may be required to furnish additional information, which will be used by Sponsor for the sole purpose of administrating the Promotion. For potential Winners residing in Canada or Chile, before being confirmed as a Winner for any Promotion that is a sweepstakes (e.g., a prize draw, raffle), the selected Entrant must correctly answer, unaided, a time limited question administered by email or telephone. An Entrant is not deemed a Winner, even if the winning notification should so indicate, unless and until (a) the Entrant’s eligibility has been verified, (b) all requirements to claim the applicable prize have been fulfilled, and (c) the Entrant has been notified that the acceptance and verification process is complete. Failure to timely respond to the notification or provide information requested, a return of the notification as undeliverable, or noncompliance with these Official Rules will result in such potential Winner being disqualified. Sponsor will have no further obligation to that potential Winner, and Sponsor may award or not award the forfeited prize to an alternate Winner. Sponsor is not responsible or liable for any failure by a potential Winner to accept the prize for any reason.

7. Prizes: The prizes available to be awarded in the Promotion are set forth in the applicable Supplemental Rules. If there is any restriction to receiving a prize in the country of a Winner, an alternate prize of comparable value may be provided. All federal, state, local, and other tax liabilities (including income and withholding taxes) and any other costs and expenses associated with prize acceptance and use are the sole responsibility of the Winner. Winners may waive their right to receive a prize. All prizes are non-transferable, non-exchangeable, non-refundable, and may not be redeemed for cash. A prize may not be upgraded and no substitutions by the Winner will be allowed, except that Sponsor reserves the right to substitute a prize for one of comparable or greater value if the designated prize should be unavailable for any reason. Sponsor will not be responsible for any portion of a prize that may not be available due to any event beyond Sponsor’s control. Prizes will be awarded “as is” with no warranty or guarantee, either express or implied, outside of manufacturer’s limited warranty, if any, and consist of only the item specifically listed. Warranties regarding prizes (if any) are subject to the manufacturer’s terms, and winners agree to look solely to such manufacturer for any such warranty. The ARV of prizes is based on the fair market value or cost of goods at the time the Official Rules were printed. Winners are not entitled to any difference between the ARV stated herein and the actual value of the prize at the time the prize is awarded.

8. General Conditions, Disclaimers, and Limitation on Liability:

(a) To the maximum extent permitted by applicable law, none of Sponsor, any of their corporate affiliate companies, or their affiliated advertising and promotional agencies, or any of their officers, directors, employees, agents, or representatives (collectively, “Affiliates”) nor any prize provider, Discord, Gleam, X, Facebook, Instagram, YouTube, Google, Twitch, Amazon, or any of their corporate affiliate companies, or their affiliated advertising and promotional agencies, or any of their officers, directors, employees, agents, or representatives (collectively with Affiliates, “Released Parties” ) are responsible for claims, injuries, death, losses, or damages of any kind resulting from participation or inability to participate in the Promotion, or the awarding, acceptance, use, misuse, possession, loss, or misdirection of a prize.

(b) Released Parties are not responsible for (i) any typographical or other errors in the printing of Promotion materials or the offering or announcement of the prizes, (ii) incorrect or inaccurate entry information, human error or technical malfunctions, lost/delayed data transmission, omission, interruption, deletion, defect, line failures of any computer equipment or software, or any combination thereof, (iii) failure of any Entry to be received by Sponsor due to technical problems, human error, or traffic congestion on the Internet or at any website, (iv) communications line or hardware and/or software failures, or (v) damage to any computer (software or hardware) resulting from participation in the Promotion. Entrant understands and acknowledges that such circumstances may cause delay of or changes to the Promotion, including Entry Period dates or prize delivery.

(c) Although Sponsor attempts to ensure the integrity of the Promotion, Released Parties are not responsible for the actions of Entrants or other individuals in connection with the Promotion, including attempts by Entrants or other individuals to circumvent these Official Rules or otherwise interfere with the administration, security, fairness, integrity, or proper conduct of the Promotion. If, for any reason, the Promotion is not capable of running as planned by reason of damage by computer virus, worms, bugs, tampering, unauthorized intervention, fraud, technical limitations or failures, strikes, industry conditions, bankruptcy or liquidation, marketplace demands, applicable law, unforeseen obstacles, or any other causes beyond Sponsor’s reasonable control which, in the sole opinion of Sponsor, could corrupt, compromise, undermine, or otherwise affect the administration, security, fairness, integrity, viability, or proper conduct of the Promotion, Sponsor reserves the right to modify these Official Rules, and/or to cancel, terminate, modify, or suspend all or any part of the Promotion, and in the event of cancellation or termination, to select the Winner(s) from among all eligible non-suspect Entries received up to the time of such cancellation, termination, modification, or suspension, as applicable or as otherwise deemed fair and appropriate by Sponsor. Inclusion in such winner determination process will be each Entrant’s sole and exclusive remedy under such circumstances. If the Promotion is terminated by Sponsor as set forth above, Sponsor will post notice of such termination notice via the Announcement Page (if applicable), Promotion Website (if applicable), and/or the Sponsor social media accounts (if applicable).

(d) Sponsor reserves the right to disqualify or deem ineligible to participate in this Promotion any individual suspected of tampering with the entry process or the operation of the Promotion; acting in violation of these Official Rules or Sponsor’s terms of service or other terms, conditions or guidelines; acting in bad faith or in a disruptive manner, or with the intent to annoy, abuse, threaten, or harass any other person; or violating these Official Rules. Any attempt by an Entrant or any other individual to deliberately damage or undermine the legitimate operation of the Promotion is a violation of these Official Rules, as well as criminal and civil laws. Should Sponsor believe or become aware that such an attempt has been, is being, or will be made, Sponsor reserves the right to seek remedies and damages from any responsible Entrant(s) and other responsible individual(s) in the attempted damage to the fullest extent permitted by law, including, without limitation, criminal prosecution.

(e) Entrants assume all liability for any injury or damage caused, or claimed to be caused, by participation in this Promotion or use or redemption of any prize. Released Parties will have no liability for any claim arising in connection with participation in this Promotion or the acceptance or use of any prize. Nothing in these Official Rules should be construed to limit or exclude liability for fraudulent misrepresentation.

(f) BY ENTERING THE PROMOTION, ENTRANT AGREES THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW: (i) ANY AND ALL DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR CONNECTED WITH THE PROMOTION, OR ANY PRIZE AWARDED, WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION; (ii) ANY AND ALL CLAIMS, JUDGMENTS, AND AWARDS WILL BE LIMITED TO ACTUAL THIRD-PARTY, OUT-OF-POCKET COSTS INCURRED (IF ANY) NOT TO EXCEED USD ONE THOUSAND DOLLARS ($1,000.00), BUT IN NO EVENT WILL ATTORNEYS’ FEES BE AWARDED OR RECOVERABLE; (iii) UNDER NO CIRCUMSTANCES WILL ANY ENTRANT BE PERMITTED TO OBTAIN ANY AWARD FOR, AND ENTRANT HEREBY KNOWINGLY AND EXPRESSLY WAIVES ALL RIGHTS TO SEEK, PUNITIVE, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, LOST PROFITS, AND/OR ANY OTHER DAMAGES, OTHER THAN ACTUAL OUT OF POCKET EXPENSES NOT TO EXCEED USD ONE THOUSAND DOLLARS ($1,000.00), AND/OR ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED; AND (iv) ENTRANTS’ REMEDIES ARE LIMITED TO A CLAIM FOR MONEY DAMAGES (IF ANY) AND ENTRANT IRREVOCABLY WAIVES ANY RIGHT TO SEEK INJUNCTIVE OR EQUITABLE RELIEF. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY.

(g) Notwithstanding anything to the contrary herein, the following shall apply solely to any EU and UK residents:

(i) Sponsor shall be fully liable for damages caused by intent and gross negligence as well as for damages caused by injury to life, body, or health caused by Sponsor.

(ii) In an event of slight negligence, Sponsor shall be liable only for property damage or financial loss caused by breaches of a material contractual obligation (“cardinal duty”). A cardinal duty in the meaning of this provision is an obligation whose fulfillment makes the implementation of this contract possible in the first place and on the fulfillment of which the contractual partner may therefore generally rely.

(iii) Liability in accordance with the above clauses (ii) shall be limited to the typical and foreseeable damages. The limitation of liability shall apply mutatis mutandis to the benefit of the employees, agents, and vicarious agents of Sponsor.

(iv) Any potential liability on the part of Sponsor for any warranties and for claims based on the applicable Product Liability Act shall not be affected.

9. Licenses:

(a) By entering the Promotion, Entrants agree to the use by Sponsor and its designees of their names, user names, cities and states/provinces/territories of residence, and photographs/likenesses for advertising, promotional and commercial purposes for the Promotion and similar promotions, worldwide, in perpetuity, in any and all forms of media, now known or hereafter devised (including and without limitation, the Internet) without additional compensation except where prohibited by law. Upon request and except where prohibited by law, Winners agree to consent to such in writing. Acceptance of prize constitutes permission to use Winners’ names and/or likenesses for commercial purposes without further notice and compensation, unless prohibited by law.

(b) By entering the Promotion, Entrant unconditionally and irrevocably grants a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable license to Sponsor and its successors or assigns to use, reproduce, distribute, display, and create derivative works of their Entry for advertising and promotional purposes for this and similar promotions, worldwide, and in perpetuity, in any and all forms of media, now known or hereafter devised (including and without limitation, the Internet) without additional compensation, notification or permission, except where prohibited by law.

10. Privacy: Any personal information submitted to or collected by Sponsor or the Affiliates by entering the Promotion will be stored and processed, as required for the purposes of that Promotion, consistent with Sponsor’s privacy policy available at https://www.plaync.com/policy/privacy/en.

11. English Version Prevails; Hierarchy of Documents: In the event of any conflict between the English version of these Official Rules and any translation, the English version shall prevail. In the event of any conflict between the General Rules and the Supplemental Rules, the Supplemental Rules shall prevail. The invalidity or unenforceability of any provision herein shall not affect in any way the validity and enforceability of any other provision in the Official Rules.

12. Governing Law and Jurisdiction: Unless the laws relevant for the domicile of the Entrant provide otherwise, all issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules or the rights and obligations of participants or Sponsor in connection with the Promotion shall be governed by and construed in accordance with the laws of the state of California, United States. Claims may not be resolved through any form of class action. Entrants hereby agree that any and all disputes, claims, causes of action, and controversies (“Claims”) arising out of or in connection with this Promotion shall be resolved by arbitration, pursuant to this provision, at Irvine, California in accordance with the commercial arbitration rules of the American Arbitration Association. Said arbitration shall be conducted by a panel of arbitrators and all proceedings shall be conducted in the English language. In any such arbitration proceedings the arbitrators shall adopt and apply the provisions of the Federal Rules of Civil Procedure relating to discovery so that each party shall allow and may obtain discovery of any matter not privileged which is relevant to the subject matter involved in the arbitration to the same extent as if such arbitration were a civil action pending in a United States District Court. Judgment upon any arbitration award may be entered and enforced in any court of competent jurisdiction. NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM IN COURT OR HAVE A JURY TRIAL ON THAT CLAIM. FURTHER, NEITHER SPONSOR NOR ENTRANT WILL HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC OR OTHER PERSONS SIMILARLY SITUATED, OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. EXCEPT AS SET FORTH BELOW, THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING. NOTE THAT OTHER RIGHTS THAT ENTRANT WOULD HAVE IF ENTRANT WENT TO COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. The arbitrator’s authority to resolve Claims is limited to Claims between Sponsor and Entrant alone, and the arbitrator’s authority to make awards is limited to awards to Sponsor and Entrant alone. Furthermore, claims brought by either party against the other may not be joined or consolidated in arbitration with Claims brought by or against any third party unless agreed to in writing by all parties. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration.

13. Country Specific Notices: If any provision of these Official Rules is invalid under the law, rules, or regulations of a particular country, it will only apply to the extent permitted.

14. Winners List: For a list of U.S. Winner(s) (first name, last initial and state of residence) (if any), to https://help.plaync.com/qna/ticket?service=bnsncw within 2 months of the expiration of the Entry Period for the applicable Promotion, state your request, and specify which Promotion you are referring to. Winners may not be identified to the extent prohibited by applicable law.

15. Disclaimer: The Promotion is not in any way sponsored, endorsed, or administered by, or associated with Discord, Gleam, X, Facebook, Instagram, YouTube, Google, Twitch, Amazon, or any other social media site.